Frequently Asked Questions

Fill out our Free Quote form and upload your design. We'll quickly provide a quote and a free digital proof of your patch to get started.

Our minimum order is 10 patches. Ordering in bulk offers significant savings per patch.

Absolutely! Our expert graphic designers will work with you to create your ideal patch, offering free artwork and unlimited revisions.

We accept formats like JPG, PNG, GIF, AI, EPS, SVG, PSD, PDF, DOC, XLS, and PPT. Vector files are preferred, but raster files at 300 DPI are fine.

Not at all! We can create patches in any shape with our hot-cut border. Standard embroidered shapes usually have merrowed edges.

Yes, but keep in mind that smaller patches may limit the level of detail in the design.

We can produce patches up to 15 inches in width or height.

Our embroidered patches are made from poly-cotton twill fabric and 100% rayon threads, while PVC patches use durable PVC vinyl.

Sticker backing is a peel-and-stick option, ideal for temporary use, like events. It’s not recommended for long-term wear.

Once you approve your proof via email, we’ll charge your card and begin production.

Since every patch is custom-made and non-resellable, we require payment to proceed with the order.

With 20 years of excellent service, our parent company, TJM Promos, holds an A+ BBB rating, and we’re always here to assist you.

Shipping is free in the continental US, but sales tax applies to orders shipped to Florida.

We accept Visa, Mastercard, Discover, and American Express.

Yes! We accept purchase orders for public schools/government orders over $200. Checks are also accepted but processed after receipt.

Our high-quality patches come with a 100% Satisfaction Guarantee. We also offer price matching for identical custom patches.

Delivery typically takes 14–17 days. Need them sooner? Let us know, and we’ll do our best to speed things up.

Yes, we ship to APO addresses with a small shipping fee.

When properly applied, iron-on backing lasts 20–30 washes. A hot-cut border is recommended for these patches.

Of course! We provide a full-color proof for your review to ensure it meets your expectations.

Let us know your concerns. We’ll revise your proof for free until you’re satisfied.

Most of our patches are produced overseas to balance quality and affordability.

Yes, manufacturing overseas is standard industry-wide to ensure competitive pricing.

Prices are based on production costs. We’ll give you the best possible rate without compromising quality.

Certainly! Let us know if you want patches made in the US, and we’ll provide a custom quote reflecting domestic production costs.

No, our patches maintain the same high-quality standards, regardless of where they’re manufactured.