Frequently Asked Questions

No matter whether this is your first time ordering custom patches or you’re an old hand, if you have questions, we’re happy to answer them. We make ordering custom patches of all kinds easy, fast and fun!.

Start by filling out our Free Quote page, which comes with no obligations. Here, you can upload your design, and we'll get back to you quickly with a quote and a free digital proof of your patch design.

You can purchase as little as 10 patches. However, buying in bulk provides significant savings per patch.

Definitely! Our experienced graphic designers are eager to work with you to create custom patches you'll love. We offer complimentary artwork and revisions to ensure your design is perfect.

We support various file formats, including jpg, png, gif, ai, eps, svg, psd, pdf, doc, xls, and ppt. We prefer vector art, but raster art with a minimum resolution of 300 dpi is also fine.

None whatsoever! Our hot-cut border allows us to create patches in any shape you want. Standard shapes for embroidered patches typically have a merrowed border. No matter the shape, we can turn it into a patch.

Indeed, we can. However, keep in mind that the amount of detail we can include in your patch depends on its size. Larger patches can accommodate more detail.

We can produce patches up to 15 inches in either width or height.

Our embroidered patches are crafted from a mix of poly-cotton twill fabric and 100% rayon threads. For PVC patches, we use PVC vinyl.

The tape backing is a peel-and-stick backing suitable for temporary use, like trade shows or weekend events. We recommend a hot-cut border for patches with tape backing. However, for long-term use, tape backing is not advised.

Once we receive your email approval to proceed with the order, we will charge your credit card and start the order with our factory.

As you're ordering a custom product that can't be resold due to its unique design, we require payment when placing the order.

We are a reputable company with nearly 20 years of outstanding customer service. Our parent company, TJM Promos, has an A+ rating with the Better Business Bureau. You can always contact us by phone to speak with a representative. We prioritize your trust and satisfaction.

We provide free shipping for orders within the continental United States. However, due to our Florida location, we must apply sales tax for orders shipped to Florida addresses.

We accept all major credit cards, including Visa, Mastercard, Discover, and American Express.

Yes, we accept purchase orders from public schools or government agencies for orders over $200. We also accept checks, but please note that your order will only be processed after we receive the check.

While price is a factor, remember that value also includes quality and service. We use high-quality materials and advanced production techniques and back every patch with our 100% Satisfaction Guarantee. We have been known for our exceptional customer service over the past 20 years. Additionally, we offer a price match for identical custom patches.

Our standard delivery time is 14 to 17 days from the order date. If you need them sooner, we will do our best to accommodate your needs.

Yes, we do offer shipping to APO addresses, although a small shipping and handling fee will apply.

When applied correctly, the iron-on backing can last for about 20-30 wash cycles. For iron-on patches, we suggest choosing a hot-cut border.

Certainly. Our graphic art department will create a full-color proof for your review and approval, allowing you to see the final patch design.

If the proof isn't to your satisfaction, you can request any necessary changes. We are happy to revise the proof until it meets your approval, and we do not charge for any proofs or revisions.

Most of our custom patches are produced overseas. This is a common practice in our industry and allows us to offer you high-quality patches at competitive prices.

Yes, it's standard in the industry to produce patches overseas. Like us, most of our competitors also follow this practice to maintain competitive pricing and quality.

When we provide a quote to our customers, it is based on the production costs. Our goal is to offer you the best possible price without compromising on the quality of our patches.

Absolutely! If you prefer your patches to be produced in the U.S.A., we can certainly accommodate this request. Please note that the cost may vary as it will be based on domestic production costs. We will provide a quote upon request.

No, the quality of our patches remains high regardless of where they are produced. Whether made overseas orin the U.S.A., we ensure that our patches meet the highest standards of quality and craftsmanship.

Don't see a answer to your question? Please don't hesitate to contact us!