Frequently Asked Questions

No matter whether this is your first time ordering custom patches or you’re an old hand, if you have questions, we’re happy to answer them. We make ordering custom patches of all kinds easy, fast and fun!.

How do I get started?

The best place to start is by filling out our no-obligation Free Quote page. The form includes a place to insert your artwork. We’ll respond promptly by email with a quote and a free digital proof of your patch design.

I want to order patches, but I don’t know what I want my design to look like. Can you help?

Of course! Our experienced graphic artists will be happy to work with you every step of the way to create custom patches you can be proud of. And we don’t charge for art or revisions, so you can be sure your design is exactly what you want.

What’s the minimum number of patches I can order?

Our minimum order is 10 patches. We offer significant per-patch savings with larger order quantities.

What file formats do you accept for artwork?

We accept files in jpg, png, gif, ai, eps, svg, psd, pdf, doc, xls and ppt formats. We always prefer vector art rather than raster, but we can accept raster art of at least 300 dpi.

Does my patch have to be round or square?

No! With a hot-cut border, we can make your patch any shape you want. Embroidered patches in standard shapes typically feature a merrowed border instead. Whatever shape you like, we’ll turn it into a patch.

Can you make patches smaller than 2”?

Yes. Keep in mind, however, that the amount of detail we can show on your patch depends on the size. The bigger the patch, the greater the detail we can show.

How big can you make a patch?

We can produce patches up to 15” wide or high.

What materials are your patches made of?

The background fabric for embroidered patches is a poly-cotton blended twill. The threads are 100% rayon. PVC patches are made from PVC vinyl.

How durable is the iron-on backing?

When properly applied, the iron-on backing is good for approximately 20-30 washings. We recommend a hot cut border if the patches are going to be ironed on. For truly permanent attachment, we recommend sewing patches on.

What is the tape backing used for?

The tape backing is a peel and stick backing that is excellent for a temporary application, like at a trade show or weekend event. We recommend a hot cut border for patches with tape backing. We do not recommend tape backing for long-term use.

When will I be charged for the order?

Once you email us your approval to proceed, we will charge your credit card and place the order with our factory.

Why do I have to pay for my patches up front?

You’re ordering a custom-made product. They have no value to anyone else, so we can’t resell them. Because of this, we must require payment at the time of the order.

How do I know that I will get my patches after you charge my credit card?

We are a multi-million dollar corporation with a reputation for outstanding customer service for nearly 20 years. You can check the reputation of our parent company, TJM Promos with the Better Business Bureau, which has assessed us with an A+ rating. You can also call us on the phone and talk to a real person any time you’d like. We’re always happy to hear from you.

Do you charge shipping or sales tax?

We do not charge shipping to orders sent to an address within the continental United States. Because our headquarters is located in Florida, we are required to charge sales tax ONLY on orders shipped to a Florida address.

What forms of payment do you accept?

We gladly accept all major credit cards, including Visa, Mastercard, Discover and American Express.

Do you accept purchase orders or checks?

We do accept purchase orders with a minimum $200 order from public schools or government agencies. We can accept checks as well. However, we will not process the order until we receive the check.

What if I find cheaper patches somewhere else?

Remember, value is about more than just price. We use only the highest quality materials and state of the art production methods to make your patches, and we stand behind every patch we sell with our 100% Satisfaction Guarantee. With nearly 20 years in the industry, we have a reputation for outstanding customer service. Last but not least, we will price match for identical custom patches.

How long will it take to get my patches?

We typically manufacture and deliver patches within 14 to 17 days from the date you order. If you need them sooner, we will do our best to accommodate you if you let us know when you place your order.

Do you ship to an APO?

Yes, we can ship to an APO. There is a small shipping and handling charge to do that.

Don't see a answer to your question? Please don't hesitate to contact us!